Topics  |  Distribution

Channel opportunities like partnerships, workplace, tax time/EITC, and self service.

Research Papers
Lessons from South Africa: Innovations and Opportunities in Underbanked Services

Financial services professionals in the United States can learn a lot from South Africa. The country has a sophisticated financial services industry, with well-developed capital markets and established companies offering a wide range of personal finance products. However, South ...

24 pp.   

Innovation Trends in Financial Services to the Underbanked
Significant discussion about underbanked consumers and the market opportunity they represent has occurred over the past several years. To meet this market opportunity, a number of startup companies have materialized with innovative products and services. CFSI has evaluated ...
16 pp.   

Mobile Financial Services and the Underbanked: Opportunities and Challenges for Mbanking and Mpayments
This paper focuses on how mobile phones could be used to provide financial services to the underbanked in the United States. Mobile financial services (MFS) in the United States may finally be taking off, after years of lagging behind other ...
41 pp.   

Distributing Prepaid Cards Through Worker Centers: A Gateway to Asset Building for Low-Income Households
A collaborative pilot program between the Center for Community Change and the Center for Financial Resources has been established to engage worker centers as a primary point-of-access to pre-paid cards for immigrant workers. The model is based on a recent ...

Financial Services in the Workplace: Using Intermediaries to Achieve Long-Term Value
The financial services landscape has changed dramatically in recent years. In order for financial services providers to acquire customers and reach emerging markets, partnerships and new distribution channels are needed. The workplace is an ideal channel for distributing financial services ...
22 pp.   

From the Margins to the Mainstream: A Guide to Building Products and Strategies for Underbanked Markets (for chapter links, see below)
The Retail Financial Services Initiative (RFSI) is a three-year project organized by NCIF that seeks to increase the quantity and quality of financial services for unbanked and low- to moderate-income consumers. Starting in October 2003, a group of banks and ...

Expanding Financial Services to Underbanked Consumers: How Tax Preparation Partnerships Can Help Bridge the Gap
This report discusses the opportunities that tax time presents for financial services companies. Topics of interest include stored value cards, IDA programs, alternative RALs, and retirement savings products. The report focuses on the new opportunity created by refund-splitting in the ...
17 pp.   

Meeting Them Where They Work: The Promise of Financial Services Distribution in the Workplace
This report outlines a variety of ongoing and emerging opportunities to distribute financial services through the workplace. The foundation for this paper is based on presentations given at the NCIF Annual Development Banking Conference, June 15-16, 2005, which included the ...
11 pp.   

Utilizing Partnerships to Test Emerging Market Strategies: A Case Study of H&R Block Initiatives in Five Cities
This report describes the evolving history and lessons learned behind partnerships created by one financial services firm—H&R Block—and a variety of public and nonprofit sector entities in urban markets around the U.S. The report is based on a series of ...
20 pp.   

Marrying Financial Transactions with Asset-Building Opportunities
This issue brief describes the ways in which two trends—the Individual Development Account (IDA) movement and advances in financial services technology delivery—could converge to create new opportunities to link transactional financial services with asset-building opportunities.
8 pp.   

Retailers as Financial Services Providers: The Potential and Pitfalls of This Burgeoning Distribution Channel
Retailers, such as groceries, convenience stores and pharmacies, are emerging as significant distribution channels for a broad range of financial services. The implications are potentially revolutionary, as they call into question the definitions for terms like “branches” and “deposits.” This ...
28 pp.   

Employer-Based Homeownership Programs - Case Study: Community Empower Corporate Housing Assistance Program
Describes a program that links employees of a major hotel with financial opportunities, including matched savings, financial counseling, and homeownership possibilities, using a stored value card platform.
8 pp.   

Employer-Based Homeowenership Programs - Case Study: Affinity Lending
A case study of Affinity Lending's employer-based homeownership program that is part of a group of case studies commissioned by the Fannie Mae Foundation in mid-2004.
9 pp.   

The PayNet Deposit Program: Check Casher-Credit Union Partnerships and the Point of Banking Machine
This paper examines a pioneering partnership among credit unions and check cashers in New York City that offers credit union members access to their accounts through check cashing locations. The program enables credit union members to make withdrawals, deposits, and ...
18 pp.   

Success Stories
TIO Network
TIO Network uses sophisticated technology to provide automated services that include bill payment, money transfer, and check cashing. Despite their sophistication, the kiosks are relatively inexpensive to produce and are distributed to groceries, convenience stores and other retail locations in ...
2 pp.   

Community Empower
Community Empower offers services to help people become home owners. Because so many of its customers were underbanked, the for-profit company sought a way to help its clients save money. The solution came in the form of the Power Card, ...
2 pp.